Secure Shopping

Thank you for visiting Incensefire.com (the “Site”). Incense Fire takes the protection of your personal information seriously. By visiting and using the Site, or using any of the services available through the Site (the “Service”), you acknowledge that you accept the practices and policies outlined in this privacy policy (“Privacy Policy”). This Privacy Policy is incorporated into the Incense Fire’s Terms of Use. Unless otherwise defined in this Privacy Policy, capitalized terms will have the meanings set forth in the Incense Fire Terms of Use.

Privacy

We believe your privacy and confidentiality are very important. We are committed to your privacy. Consequently, we have set a very high standard in safeguarding your personal information and will protect the information you share with us. Our privacy policy applies to all information that we collect on this website, as well as in telephone conversations, e-mail transactions, and through in-person order placement. When you make a decision to allow us to be your incense provider, we believe we have a deep responsibility to protect the confidentiality of any proprietary information, company sales and marketing strategies, and confidential product specifications you provide to us. The content of your purchases will remain private, confidential, and secure at IncenseFire.com

Customer Information

When you become our customer, you may be asked to provide us with certain information, including your company name, your name, and your e-mail address. This information will be used for unspecified updates and communications about your order, questionnaires to measure your satisfaction, and announcements of new products, services, and special pricing promotions. We use the information we collect to improve the customer experience. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.

Security

It is our policy to protect your information from all types of loss, misuse, or alteration. Our website has redundant security measures in place to protect against the misuse of information that we control, including credit card numbers. All data is protected using the most advanced methods currently available. However, we remind all customers that no electronic transaction is ever 100% guaranteed safe.

Customer Service
We will communicate with customer users on a regular basis in order to provide superior service. Both our customer service and production teams use email and phone information to communicate with customers about issues relating to their orders.